Helpdesk system, issue tracking system, trouble tickets and customers requirements management system

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Features:

  • simple and intuitive control
  • all accessible only with web browser from internet
  • separated administration and customer zone
  • multiuser access
  • security
  • multilanguaging
  • tasks, tickets, helpdesks or different customer requirements
  • workflow of tickets solution
  • email notifications
  • tickets summary emails
  • incomming emails client integration for simple create tickets and solutions from email messages
  • project oriented
  • team oriented
  • history of all actions
  • work time statements
  • filtering, ordering, paging
  • editor for text formatting
  • FREE version available

Modules:

  • Customers 
  • Persons - solvers, employments
  • Projects - with customers and team members roles
  • Tickets - management of tickets, tasks, helpdesks, bugs, ...
  • Work statements
  • Invoices - create and generate to PDF, send by email
  • History log
  • Emailing
  • Incomming email client
  • Customer zone
  • Admin section - internal zone







 
 
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